If you can't remember your username and password you can either:

Contact us on: 1300 855 505
5 days a week. Monday to Friday (excluding public holidays)
9am - 5:30pm (AEST)
Cost of a local call

Over the phone you will be required to provide our helpdesk personnel with the registered name and surname for the GoConnect account. You will then be asked to verify some of the account details such as: date of birth, home address, phone number, credit card number etc. If all the information is correct the helpdesk personel will provide you with your username and password.

Or

If you email us, please make sure you include the full name that the account is registered under. One of our helpdesk personnel will contact you to verify some of the account details such as: date of birth, home address, phone number, credit card number, etc. If all the information is correct the helpdesk personnel will provide you with your username and password.