In order to contact us please use the following links. We will endeavour to respond to your correspondence as soon as possible.

Registered Business Address

GoConnect Australia Pty Ltd
Suites 1-3, Ground Floor
107-111 High Street
Prahran, VIC, 3181
Australia

Telephone: 03 9993 7000
Facsimile: 03 9993 7099

Email Contacts

General Information:

Corporate Information:

Membership Services:

Marketing:

Advertising Sales:

Ecommerce Partnerships:

Website Feedback:

Technical Enquiries

Please visit the Help section (Dial-Up / ADSL) of this website if you are experiencing difficulties with our service.

If you are unable to resolve your problem please contact our paid Technical Help Desk.

For Billing and Technical Enquiries

1300 855 505
5 days a week. Monday to Friday (excluding public holidays)
9am - 5:30pm (AEST)
Cost of a local call

Or

When calling, make sure you have your username and password ready for verification. Furthermore, Members should note that due to the nature of computers and Internet connection technology, there is no guarantee of your problem being resolved by the Technical Help Desk. Members who use the Technical Help Desk do so at their own risk and acknowledge that there is a no refund policy that applies to call charges to the Technical Help Desk, irrespective of whether your problem is resolved.

* Conditions apply, click here.
# If you cancel your ADSL service before 6 months, a $55 fee applies
^ Free GoTrek VoIP phone calls are between GoTrek customers only, and subject to existing ISP charges

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